Support
Get help
Email support@fatespun.com. A person reads it. We answer as soon as we can, usually within a few days.
What to include
- Your platform (Windows, Mac, iPad) and where you bought the game (Steam or the App Store).
- Your account: the email address you signed up with, or your Steam account name, and your handle (the name with a number after it, such as Name#1234).
- What happened, what you expected, and what you were doing when it happened.
- A screenshot if you have one. Never send your password. We will never ask for it.
Deleting your account
Open the account screen in the game and choose DELETE ACCOUNT. This removes your account, your cloud saves and your progression, and it removes the purchase record we keep for the account. It cannot be undone.
Purchases made through Steam are refunded through Steam, under Steam's refund policy. Deleting an account does not refund anything, so request any refund at help.steampowered.com first.